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This page sets out the legal framework that governs your account on dewavgs — what we collect, how we handle it, where this policy applies, and what you can do if you have a question or correction request. Access and eligibility depend on local law and are available only where local regulations permit.
Our legal policy covers how we collect, store, and use information tied to your dewavgs account. When you register and complete wallet verification — whether through ShopeePay, Bank Transfer, or another supported method — the details you provide are held under this policy and used only for account operation, transaction processing, and support purposes. We do not sell account data to third parties. Retention periods follow the requirements of applicable regulations in eligible regions, and data is kept only as long as needed to maintain your account or meet legal obligations. If you access dewavgs from Indonesia, availability is subject to local law and the eligible regions as defined at the time of access. This policy applies to the dewavgs platform and all services accessed through it, including game lobbies from JDB, Joker, Habanero, and CQ9, as well as payment and support channels. Questions about specific data points tied to your account can be directed to our support team, who respond in plain language with clear next steps. We review and update this policy when our services or legal requirements change; the current version is always shown on this page.
Wallet details linked during ShopeePay verification are stored under this policy and used only for deposit and withdrawal processing on your account. We do not share these details with parties outside the transaction chain.
Bank information submitted for Bank Transfer is retained for transaction records as required by applicable regulations. You can request a record of stored details through your account or via our support team.
You have the right to review what data we hold, correct inaccurate details, and raise questions about how your information is used. The process for each is described in the Rights section below.
Not every part of your experience falls under the same policy rules. Here is a clear breakdown of what this policy covers and where its boundaries are, so you know exactly where to look when a question comes up.
Login credentials, session data, and account verification steps are fully covered. Any detail you enter when opening or managing your dewavgs account falls within this policy.
Deposit and withdrawal records processed through ShopeePay and Bank Transfer are covered. Transaction history is stored per applicable retention rules and accessible in your account dashboard after login.
Game content from JDB, Joker, Habanero, and CQ9 is delivered through the dewavgs platform and subject to this policy on the platform side. Individual game mechanics and studio-side data practices are governed by the respective studio.
Links or services that take you away from the dewavgs platform are outside the scope of this policy. We are not responsible for the data practices of external sites or services, even when accessed via a link on our pages.
Your dewavgs account gives you several practical options when it comes to the data we hold. You can check your transaction and account activity records directly from the dashboard — log in, go to your account section, and the history fields are shown there. If a detail is incorrect — such as a name or contact tied to your wallet — you can raise a correction request through the support team with the relevant information at hand. For broader questions about what data is stored against your account or how it is used, send a written request through our support channels and we will respond with a specific answer. Where local law in eligible regions grants additional rights around data access or removal, those processes follow the applicable legal requirements and are handled by our support team on a case-by-case basis.
Log in to your account and open the transaction or activity section. Records of deposits, withdrawals, and session activity are shown there without needing to contact support.
If a name, contact detail, or wallet reference on your account is wrong, contact support with the correct information and your account identifier. Corrections are processed after verification.
Send a written query via our support channels to ask what information is held on your account and how it is used. We respond in plain language with a specific answer, not a generic template.
Where local regulations in eligible Indonesia regions grant specific data rights, you can raise those requests through our support team. We handle them according to the applicable legal requirements.
If this policy page does not answer your question, our support team handles legal and account queries directly. Reach us through the channels below and include your account identifier so we can respond with a specific answer rather than a general one.
Open the chat window from any page on dewavgs for direct contact with our support team. For legal or data queries, describe your question and include your account reference.
Send a written legal or data request to our support email address shown in your account dashboard after login. Written requests receive a written response with clear next steps.
The Help Center in your account dashboard lists common policy questions and the steps for corrections, data requests, and account changes. Check there first for answers you can act on immediately.
We apply security measures at the account level to protect the information you provide on dewavgs. Login sessions are managed with standard authentication controls, and wallet details linked to ShopeePay or Bank Transfer are handled within the transaction chain only. We do not retain payment credentials beyond what is needed for processing and record-keeping under applicable rules. Cookie use on the platform is limited to session management and basic analytics; you can adjust cookie preferences through your browser settings. If you want to know who to contact for a data request or a security concern, the support team is the right starting point — they can route your query to the correct internal team and give you a clear timeline for a response.
Your account is protected by login authentication controls. If you notice unexpected activity, contact support immediately with your account details. We do not ask for passwords via chat or email.
Cookies on dewavgs are used for session management and basic site analytics. Adjust your preferences in your browser settings at any time; disabling session cookies may affect login behavior.
Account and transaction data is kept for the period required under applicable regulations in eligible regions. When data is no longer needed and retention rules allow removal, it is deleted per our standard schedule.
To request a change to stored data or ask about the retention period on a specific record, contact support in writing. Include your account identifier and describe the specific record in question.
These are the questions we get most often about the dewavgs legal policy and your account rights.
This policy applies to accounts accessed from Indonesia where local law and eligible region rules permit. If you are unsure whether access is available in your location, check the eligibility information shown during account registration or contact support.
Log in to your account and review the dashboard for transaction and activity records. For a full account of stored data, send a written request to our support team with your account identifier and we will respond with a specific breakdown.
Yes. Contact support with your account identifier and the correct information. We verify the request and process corrections after confirmation. Do not share passwords or wallet PINs when raising a correction — we only need the detail to be corrected and proof of ownership.
Payment details linked to ShopeePay or Bank Transfer are stored for transaction processing and record-keeping under applicable regulations. They are not shared outside the transaction chain, and you can request a record of what is stored by contacting support in writing.
Our support team handles legal and data queries. Reach us via live chat on the dewavgs platform or by email through the address shown in your account dashboard. For written data requests, email is the recommended channel so you receive a written response.
When we update this policy, the revised version is published on this page with the effective date. We recommend checking this page if you have a specific question about current terms. We do not notify every account holder of routine updates, but material changes that affect your rights will be communicated through your account dashboard.